The Confidence Bluff

TechnicalTrust.org July 10th The Confidence Bluff: The three most trust-building words in tech–and why almost nobody says them. ↓ Welcome to the first regular edition of Technical Trust. The format from here: one named pattern or practical move per issue, short enough to read between meetings, useful the same day. Today's pattern is the most common trust failure in our industry — and the one with the simplest fix. THE CONFIDENCE BLUFF: guessing under pressure instead of saying "I don't know."...